At Moddrobe, we craft our premium menswear with precision, and we extend that same attention to detail to our returns process. This policy is designed to be as effortless and refined as your shopping experience.

Our Return Philosophy

We understand that even the most sophisticated professionals occasionally need to adjust their wardrobe selections. Our 15-day return window allows you to evaluate your purchases with the same care we put into creating them.

Key Details at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Process Time: 3-5 business days after we receive your return
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)

Step-by-Step Return Process

1. Initiate Your Return

Within 15 days of receiving your order, email our Kansas City-based customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (helps us improve our offerings)

2. Prepare Your Package

Include all original packaging, tags, and a completed copy of this return form:

Moddrobe Return Form ——————- Order Number: _____________________ Date Received: ____________________ Items Returning: 1. _____________________ (SKU: ______) 2. _____________________ (SKU: ______) Reason for Return: [ ] Size Exchange [ ] Style Preference [ ] Product Defect (please describe below) [ ] Other: _________________________ Additional Notes: ___________________ ____________________________________ Customer Name: _____________________ Signature: _________________________ Date: _____________________________

3. Ship Your Return

Send your prepaid package to:

Moddrobe Returns
1199 Loving Acres Road
Kansas City, US 64111

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance: Depending on your financial institution, refunds may take 5-10 business days to appear on your statement

Exchange Process

For size exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired size
  3. We’ll ship the replacement item once we process your return (additional shipping charges may apply)

Non-Returnable Items

To maintain our quality standards, the following cannot be returned:

  • Underwear & Nightwear: For hygiene reasons, these items are final sale
  • Swimwear: Must have original hygienic liner intact for returns
  • Final Sale Items: Clearly marked during checkout

Damaged or Defective Items

If you receive an item that doesn’t meet our exacting standards:

  1. Contact us within 48 hours of delivery
  2. Include photos of the issue
  3. We’ll arrange for expedited replacement or refund

Global Returns Note

While we serve customers worldwide (excluding some remote Asian regions), return shipping costs are the customer’s responsibility regardless of original shipping method (DHL, FedEx, or EMS). Duties and taxes on original orders are non-refundable.

Questions?

Our dedicated team is available to assist with any aspect of the returns process. Contact us at [email protected] for personalized service matching our minimalist aesthetic.

Just as our premium menswear eliminates friction from your daily dressing decisions, we’ve designed this returns process to be equally effortless and precise.