Welcome to Moddrobe’s Frequently Asked Questions. Below you’ll find answers to common questions about our premium menswear, global delivery, and customer service policies. Designed for the modern man who values both style and convenience.
About Moddrobe
What is Moddrobe’s style philosophy?
Moddrobe specializes in timeless menswear designed for the global, style-conscious man. Our collections feature seasonless essentials that transition seamlessly from boardrooms to beachfronts, with an emphasis on quality fabrics and sophisticated minimalism.
Who is the typical Moddrobe customer?
Our core customer is the modern, cosmopolitan man aged 25-45 who values:
– Versatile, high-quality wardrobe staples
– Streamlined international shopping
– Sophisticated yet functional design
– Efficient delivery of timeless pieces
– Versatile, high-quality wardrobe staples
– Streamlined international shopping
– Sophisticated yet functional design
– Efficient delivery of timeless pieces
Product Questions
What product categories does Moddrobe offer?
Our curated collections include:
– Footwear
– Jeans & Trousers
– Knitwear & Sweats
– Outerwear
– Shorts
– Swimwear
– Tops
– Underwear & Nightwear
– Footwear
– Jeans & Trousers
– Knitwear & Sweats
– Outerwear
– Shorts
– Swimwear
– Tops
– Underwear & Nightwear
How do Moddrobe garments fit?
Our pieces are designed with a modern, tailored fit that balances comfort and sophistication. Each product page includes detailed sizing charts with measurements in both inches and centimeters. We recommend checking these measurements against your best-fitting garments.
Are Moddrobe products seasonless?
Yes, our philosophy centers on year-round versatility. We focus on fabrics and designs that transition smoothly between seasons and occasions, from layered knits to breathable tropical wools.
Shipping & Delivery
Where does Moddrobe ship?
We offer global delivery to most countries, excluding some remote areas in Asia and other regions. During checkout, you’ll see if we deliver to your location.
What shipping options are available?
We provide two premium services:
✈️ Express Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking
⛵ Free Standard Shipping: 15-25 business days via EMS for orders over $50
✈️ Express Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with tracking
⛵ Free Standard Shipping: 15-25 business days via EMS for orders over $50
How long does order processing take?
All orders require 1-2 business days for processing before shipping. You’ll receive tracking information once your order ships.
Will I need to pay customs fees?
International customers may be responsible for local customs duties or taxes, which vary by country. These fees are not included in your order total and are determined by your local customs authority.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Email [email protected] within 15 days of delivery with your order number and return request. Our team will provide return instructions. Refunds are processed to your original payment method within 5-10 business days after we receive the returned items.
Do you offer exchanges?
Currently we only process returns for refunds. For size exchanges, we recommend returning the original item and placing a new order for your preferred size.
Payments & Security
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Why was my payment declined?
Common reasons include:
– Insufficient funds
– International transaction blocks by your bank
– Billing/shipping address mismatch
– Security checks by your card issuer
Contact your bank or try an alternative payment method if issues persist.
– Insufficient funds
– International transaction blocks by your bank
– Billing/shipping address mismatch
– Security checks by your card issuer
Contact your bank or try an alternative payment method if issues persist.
Account & Customer Service
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and checkout faster on future purchases.
How do I contact customer service?
Our Kansas City-based team is available at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our customer service operates Monday-Friday, 9AM-5PM Central Time (UTC-6), excluding major US holidays.
Still have questions? Our team is committed to helping you build your perfect wardrobe. Email [email protected] for personalized assistance.